medicaid

Five years ago this month, I became the director at Hamilton County Job and Family Services. It has been a very challenging five years. Budget cuts reduced our operating budget in half, forcing us to reduce, cut or transition positions, contracts …

I had the pleasure of joining host Vick Prichard on ICRC’s Community Report this month. It is always nice talking to Vicki and I am especially grateful she allowed us to talk about the work we do. We discussed difficult …

I am extremely excited and grateful The Greater Cincinnati Foundation has chosen to help our organization improve service to Hamilton County residents. The Foundation has issued a $27,000 grant to pay for a self-serve kiosk in our front lobby. Those seeking food …

The most recent round of state statistics on county processing times show Hamilton County led all metropolitan counties in processing February food stamp applications, with an 86% timeliness rate. As you will recall, we had trouble processing new applications and re-applications this …

The latest version of our Update newsletter contains stories on our improvements in processing public assistance applications, the state’s new child support portal, the need for mentors in our Higher Education Mentoring Initiative and our new document imaging service that …

I would like to remind everyone of our partnership with the Public Library of  Cincinnati and Hamilton County. It is a great way to avoid the time and gas needed for a trip downtown. If you are a public assistance recipient and …

We have been pretty open about our timeliness problems with public assistance applications. If you’ll remember, we wrote this letter to the community in November. We promised we would get better and we have. I am happy to report our …

We just issued the below announcement. If you are one who faxed something during this time, I sincerely apologize for the hardship it may cause. We will do our best to serve you as quickly as possible when you re-submit. …

When I was appointed director in 2007, I made a point of telling this community our agency would be more accessible, accountable and transparent. My goal was to gain your trust. I realized early on we alone could not solve this …

A small but important item: Beginning Nov. 1, the Non-Emergency Transportation Services unit will schedule transportation appointments for Medicaid customers only between the hours of 8 a.m. and noon. This change will not affect service delivery. We are only asking …